Privacy Policy

Effective date: November 12, 2026

This Privacy Policy explains how Cool Cat Fence LLC (“Cool Cat Fence,” “we,” “us,” or “our”) collects, uses, protects, and shares information when you visit coolcatfence.com, submit a form on our website, call us, or communicate with us by text message (SMS). By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide to us. When you request an estimate, book an appointment, submit a warranty request, apply for a job, or contact us, we may collect:

• Your name, phone number, email address, ZIP code, and property address;
• Details about your project or request, including photos you upload;
• For job applicants, your resume and the information you share about yourself;
• Your text messaging preferences and consent records (the phone number that opted in, the date and time of consent, and the form or method used to opt in).

Information collected automatically. When you visit our website, we and our service providers may automatically collect your IP address, browser and device type, pages you view, the website that referred you, and campaign and advertising information such as UTM parameters and ad click identifiers (for example, Google, Meta, or Microsoft click IDs). See “Cookies and Tracking Technologies” below.

2. How We Use Your Information

• To respond to your estimate requests, questions, and service requests;
• To schedule appointments, perform fence installation and repair services, and handle warranty claims;
• To send customer care text messages, such as appointment reminders, scheduling updates, project updates, and support messages, if you have opted in;
• To send marketing and promotional text messages, such as special offers and discounts, only if you have separately opted in to receive them;
• To send emails related to your request or project;
• To review job applications and contact applicants;
• To measure the performance of our website and advertising and to improve our services;
• To protect our website and business, prevent fraud, and comply with legal obligations.

3. SMS / Text Messaging Program and Consent

Cool Cat Fence offers two types of text messages:

• Customer care messages: responses to your estimate or warranty request, appointment scheduling and reminders, project updates, and customer support.
• Marketing messages: special offers, discounts, and promotions.

How you opt in. You opt in by submitting a form on our website with the SMS consent checkbox(es) checked. Each checkbox is optional: you may uncheck either box before submitting, and you may choose customer care messages, marketing messages, both, or neither. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency and cost. Message frequency varies. Message and data rates may apply according to your mobile carrier plan.

How to opt out. You can opt out at any time by replying STOP to any message from us (you may also reply CANCEL, END, QUIT, or UNSUBSCRIBE). After you opt out, you will receive one final message confirming that you have been unsubscribed, and no further messages will be sent unless you opt in again. For help, reply HELP or contact us using the information below.

No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent, and phone numbers collected for SMS purposes, will not be shared with any third parties or affiliates, except with the aggregators and providers of the text message services that are necessary to deliver the messages. We do not sell, rent, or trade your phone number or SMS consent information.

More details about our SMS program are in our Terms of Service.

4. How We Share Information

We do not sell your personal information. We share information only as described below:

• Service providers that help us run our business, such as website hosting, customer relationship management (CRM), scheduling, email and text message delivery, and analytics providers. They may use your information only to provide services to us and are required to keep it confidential.
• Legal requirements: when required by law, subpoena, or court order, or to protect our rights, property, or safety, or that of our customers or others.
• Business transfers: in connection with a merger, sale of assets, or similar transaction, subject to this Privacy Policy, including the SMS protections in Section 3.

The SMS commitments in Section 3 apply in all cases and override anything in this section.

5. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to keep the site working, remember your preferences, understand how visitors use the site, and measure our advertising. These include:

• Essential cookies needed for the website and forms to function and stay secure;
• Analytics cookies, such as Google Analytics, that show us how visitors use our website;
• Advertising and conversion tracking tools, such as Google Ads, Meta (Facebook), and Microsoft Advertising, that help us measure whether our ads lead to estimate requests;
• Campaign tracking that records the source of your visit (for example, UTM parameters) and attaches it to forms you submit.

You can block or delete cookies through your browser settings, and you can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. Some parts of the website may not work properly if cookies are disabled.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. Our website uses SSL/TLS encryption to protect information sent through our forms, access to customer information is limited to authorized team members who need it to do their jobs, and we use reputable service providers that maintain their own security measures. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We keep your information for as long as needed to provide our services, honor warranties, keep business and tax records, resolve disputes, and comply with legal obligations. Records of your SMS consent and opt-out requests are kept for as long as required to demonstrate compliance.

8. Your Rights and Choices

• Unsubscribe from text messages at any time by replying STOP.
• Unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.
• Access, update, or correct the information we hold about you by contacting us.
• Request deletion of your information, subject to records we must keep by law or for warranty purposes.
• Manage cookies through your browser settings as described above.

To make a request, contact us using the information below. We will respond within a reasonable time and may need to verify your identity before completing your request.

9. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a minor has provided us with personal information, please contact us and we will delete it.

10. Links to Other Websites

Our website may link to third-party websites, such as review sites, social media, or financing partners. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

12. Contact Us

If you have any questions about this Privacy Policy or our text messaging program, please contact us:

Cool Cat Fence LLC
11521 E Marginal Way S, Suite 120
Tukwila, WA 98168
Phone: (206) 657-7798
Email: info@coolcatfence.com